How to fix the PS5 download queue bug without a factory reset

J

Jacob Siegal

PS5-DualSense.jpg
  • PS5 "Queued for Download" bug has a solution that doesn't require a factory reset.
  • If you're having trouble downloading games or apps on your new PS5, try starting up in safe mode and rebuilding the database, which PlayStation Support suggests in a tweet.
  • Sony has yet to announce when or if a software update will permanently fix this bug.

Shortly after the PlayStation 5 launched in the US and other regions last week, early adopters began reporting a bug that was affecting their ability to download games on the new console. A number of PS5 owners discovered that when they hit the Download button for select games and apps on the PlayStation Store or in the Game Library, the console would either say it was "Queued for Download" and never actually start downloading the files, or the download would suffer an error before it even started. Either way, it became impossible to download that game or app.

This would have been problematic enough on its own, but to make matters worse, the only way to address the issue seemed to be to initiate a factory reset, wiping everything from the affected PlayStation 5 and starting from scratch. It was a massive inconvenience, but it turns out that there is a less extreme solution for the bug.

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How to fix the PS5 download queue bug without a factory reset originally appeared on BGR.com on Fri, 20 Nov 2020 at 19:55:04 EDT. Please see our terms for use of feeds.



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