T-Mobile to “double down” to refund customers charged for premium SMS

[Guest Christian de Looper]

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T-Mobile has been the center of attention all week after the company was accused of “cramming,” or charging customers for premium content, hiding the charges, and making a profit.

 

Back in November, T-Mobile actually committed to never charging customers for premium SMS features again, and in June, launched a program for customers to get their money back. Despite this, in a blog post, John Legere has accused the FTC of “sensationalizing their story and their news at the expense of T-Mobile’s reputation.” Not only that, but the blog post shows that the company will be making an extra effort to refund customers.

 

Source: T-Mobile

 

 

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