Comcast’s brilliant new way to retain subscribers: Refuse to let them cancel

July 15, 2014

Comcast didn't earn its reputation as America's Worst Company overnight — it took years and years of hard work. From offering customers ridiculously overpriced bundle packages, to having the highest fees among any of its competitors, to offering some of the absolute worst customer service of any company in the United States, Comcast has toiled away tirelessly to perfect its craft of angering its own customers, who have little choice but to stick with the cable giant due to the sorry state of America's home broadband market.

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