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This is how Comcast explains its awful customer care


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Guest Chris Smith
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A call to Comcast’s customer service last week went viral, as a customer who also happens to be a well-known tech blogger recorded the call with a Comcast employee, who tried to do everything humanly possible to prevent a service cancellation. Comcast is apparently very sorry about the incident, and the company published a memo in The Consumerist, where the company’s COO Dave Watson tried to explain the company’s side of the story.

 

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Via BRG - Boy Genius Report

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